Appointments

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Appointments may be made by telephoning 0121 270 7180, by calling into the surgery or by booking online. Appointments may be made up to 2 weeks in advance. Requests for urgent appointments will be passed to the duty doctor who will call you back to assess the nature of your problem and allocate an appointment as appropriate, in some situations you may be asked to attend the surgery immediately. It is helpful if you can give us a brief reason for the request so that we can prioritise calls.

During Covid Pandemic

Please rest assured we are still here for you!  We have had to temporarily alter the way we see patients due to your health and safety and the health and safety of the staff here at the practice.

All GP / ANP appointments will now be triaged by a phone call in the first instance.  The clinician will then determine if a next step is needed, whether it be by a video consultation through your phone or by bringing you into surgery for a face to face appointment depending on your need.

Many nurse check ups can be managed over the phone and where needed we will book an appointment to see you in surgery. 

If you cannot keep your appointment, please inform us as soon as possible as this will assist in oversubscribed situations.  


Telephone appointments

Many patients do not need to see the doctor or find it inconvenient to come to the surgery. If you need to speak to a doctor please ask the receptionist. The doctor may be busy with another patient. Please make sure you keep us updated with your home and mobile telephone numbers and any change of address. There may be occasions when we use the SMS message service to contact you using your mobile number, please let us know if you wish to opt out of this service.


Cancelling appointments

If you don't need an appointment please remember to cancel so someone else that needs it can use it.

Cancel via online services or Text CANCEL to 07537401996

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