Online Services

Registered for SystmOnline? Log in here to book appointments and request repeat prescriptions.


Not registered yet? Keep reading to find out more about

FREE 24hr access to medication and appointment

information… No queuing! No phone calls!


Manage your appointments and repeat prescriptions quickly and easily wherever you are, 24 hours a day, 365 days a year.

    • View, book and cancel appointments

    • View and request current repeat medication

    • Change your address or telephone number


    What is SystmOnline and how do I register? 

    SystmOnline is a web-based service that allows patients to order repeat prescriptions and book appointments by logging on via the internet or an app (if you have an iPhone or iPad)

    Repeat Medication

    Repeat prescription requests can be made at any time of the day or night  from the comfort of your own home or whilst on a lunch break!  All prescriptions received before 6pm, will be ready to collect 2 working days later after 4pm (example: Order Saturday, collect after 4pm Wednesday)


    Routine 10 minute doctor appointments are released Monday to Friday at 8am (the same time as doors open and telephones are switched on).

    How do I register?

    Pick up a leaflet and registration form from the practice for full details.

    If you would like to print out a Registration Form at home please read the following to decide which form you require: Which Registration Form Do I Need? then take your completed form and the required identification (What Identification Do I Need?) to Reception to register.  Please note we CANNOT accept Bus Passes as a form of identification.


    Please read the following patient information leaflet before you register: 

    "It's your choice"

     Online Services Registration Forms:

    FORM 1 Online registration form updated Feb17.pdf

    FORM 2 Online registration form Proxy Access updated Jan2016.pdf

    FORM 3 Online registration form Proxy Access no capacity registered here updated Jan2016.pdf

    FORM 4 Online registration form Proxy Access no capacity NOT registered here updated Jan2016.pdf



    Online Records Access

    This practice now offers the facility for patients to view online, export or print detailed coded information held in their own records.

    National guidance advises that all records should be thoroughly checked and patients made aware off the dangers and risks with viewing records online before patients are granted access. Therefore upon showing an interest in viewing your record online you will be sent information about the service and the risks and once you have confirmed your interest you will be put on a waiting list for your records to be checked.

    At present we are unable to confirm how long it may take before you can view your record.  We have experienced a high demand for record access and are working through the waiting list as fast as we can.

    This practice currently offers the facility for patients to access immediately upon registration for online services:

    • to book, view, amend, cancel and print appointments online
    • to order online, view and print a list of their repeat prescriptions for drugs, medicines or appliances
    • to view online, export or print summary information from their record, relating to medications, allergies, adverse reactions



    Potentially Sensitive Codes

    We are following national guidance to hide potentially sensitive codes temporarily from the online record.  Therefore once your record has been checked and access is granted it is likely you will receive the following text / email:

    "Your record has been checked and information that could be considered as potentially sensitive has been hidden from the record. This can be amended with your agreement, but should be discussed with you face to face first. For a list of potentially sensitive codes see our website."

    Examples of codes we have been advised could be considered sensitive include:

      • Abuse of any kind (suspected or actual)
      • Child protection
      • Family Planning (including fertility treatment)
      • Terminations / stillbirth / death of children
      • Safeguarding
      • Substance misuse
      • Adoption information
      • Sexual and reproductive health
      • Gender issues and sexuality
      • Criminal activity
      • Community treatment orders
      • Psychological or psychiatric diagnoses.

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