Urgent Appointments

To request an urgent, on the day appointment:

• Phone us Monday to Friday, at 8am

• Visit the surgery and speak with a receptionist, Monday to Friday, at 8.30am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 2 weeks:

· Phone us Monday to Friday, 8am to 6.30pm

· Visit the surgery and speak with a receptionist Monday to Friday, 8.30am to 6pm

· Use our online booking tool, SystmOnline

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

· By phone

· Face to face at the surgery

· On a video call

· By text

Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.

Cancelling or changing an appointment

To cancel your appointment:

• Reply ‘cancel’ to your appointment reminder text

• Use our surgery online system: SystmOnline

• Email us on admin.croftmc37@nhs.net

• Through myGP app

These will currently take place over the phone and you will be contacted by the surgery to book in with a member of the team.  Please find a link below to a patient leaflet for your review.

Patient Leaflet - Medication Review

Croft Medical Centre has extended the availability of appointments, mainly for patients with long term medical conditions who, due to commitments such as work or care of the elderly or disabled, cannot attend routine follow-up appointments during normal surgery hours.

These appointments are available to book up to one  week in advance and sessions are held at Bosworth Medical centre every weekday evening between 18:30  - 20:00 and at the weekend from 09:00 - 12 noon on Saturday and Sunday.  These appointments are for routine consultations and are not intended for emergencies (the 111 service is in operation to cover emergencies during these times).

Appointments are available with a variety of clinicians during these times.  

There is free parking at Bosworth Medical Centre and it is located next door to a pharmacy.  

Failure to attend an appointment without prior notification of cancellation (24 hours) may result in this facility being withdrawn on an individual basis (at the practice's discretion).

Patients are requested to telephone before 10.00am if a visit is required that day. Only emergency visits will be arranged after that time. Please give the receptionist as much information as possible in order to help the doctor plan the visits.

The clinician that visits you may not always be from this practice as we use a Home Visiting Service in collaboration with other local practices. Please ask if you wish to see a particular doctor and we will try to arrange it. If you think an urgent visit is necessary please explain this to the receptionist.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you repeatedly fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointments which may result in being removed from the list.

You can also text to cancel your appointment directly from your appointment reminder text through myGP app or email us on admin.croftmc37@nhs.net to cancel.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

All patients are signed up automatically for this.  If you wish to dissent from this please contact reception. 

Please remember to update your contact details with us when you change address, telephone numbers and email address.