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Welcome to Croft Medical Centre Online

Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice

Customer Service Message August 2018

In response to customer feedback we have committed more resources to answering the phones at 08.00hrs and as such the main doors now open at 08.30hrs

The Surgery doors open at 08.30hrs.  The phone lines open at 08.00hs. The phone lines are often very busy at 08.00hrs  and you will probably have to ring consistently half a dozen times to get into the call queue at this time of the morning, but you will eventually get into the call queue.  One you are  in the queue  you will be answered as quickly as possible.  

We ask that you do not ring the surgery at 08.00hrs for general issues including repeat prescriptions because it blocks the phone lines for those patients trying to access urgent on the day care.  

We also ask you to consider whether your need could be met by a local pharmacist.  All of the nearby pharmacists take part in something called the minor ailment scheme whereby they can prescribe what  you need in the same way your GP can.  Pop in and see them.  There is no charge for this service and you only pay for your medication if you would normally pay for medication.  The pharmacist wont be able to treat you if you have chronic disease but they will be able to help with more minor conditions.

See The appointments TAB  to read about our extended  hours service which we are very proud of.  This is new and is provided from Bosworth Medical Centre on Crabtree Drive,  B37 5BU,   7 days per week.  To book you ring the Croft Medical Centre in the same way 0121 270 7180

Got a Question - Or Complaint 

We are proud to say that  our initial  customer response time is usually on the day.  

Contact us at: admin.croftmc37@nhs.net 

or Drop into the surgery and speak to reception 

Thank you

Practice Manager

(Site updated 08/11/2018)
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